Our Privacy Policy explains the types of Personal Information we collect from visitors to our website, lilisilver.com, and how we use and share that information when someone visits or makes a purchase from our site.
Collecting Personal Information
In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.” When you visit our website, lilisilver.com, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. The list below provides more details on the types of Personal Information we collect and the reasons for collecting it.
Device information
We collect device information from visitors to our website, lilisilver.com, for the purpose of loading the site accurately and to perform analytics on site usage to optimize our site. Examples of Personal Information collected include the version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site. This information is collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels. We may also share this information with our processors, such as Facebook and Instagram, for business purposes.
Order information
We collect order information, such as name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, from visitors to our website, lilisilver.com, for the purpose of providing products or services to fulfill our contract, processing payment information, arranging for shipping, and providing invoices and/or order confirmations, communicating with you, screening orders for potential risk or fraud, and, in line with preferences shared with us, providing information or advertising related to our products or services. This information is collected directly from you and may be shared with our processors such as Facebook and Instagram for business purposes.
Minors
The Site, lilisilver.com, is not intended for individuals under the age of 18 and we do not intentionally collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address provided to request for its deletion.
Sharing Personal Information
We may share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
For example, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
For example, we use Google Analytics to understand how our customers use our website, lilisilver.com. You can read more about how Google uses your Personal Information on their privacy policy (https://policies.google.com/privacy?hl=en) and opt-out of Google Analytics on this page (https://tools.google.com/dlpage/gaoptout).
Additionally, we share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners, some of this information is shared directly and some is shared through the use of cookies or similar technologies, which you may consent to, depending on your location.
For a better understanding of how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
If you wish to opt-out of targeted advertising, you can do so by visiting the following links:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
Additionally, you can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, arranging for shipping and fulfillment of your order, and keeping you informed about new products, services, and offers.
Retention
When you place an order through our website, lilisilver.com, we will retain your Personal Information for our records unless and until you request for it to be deleted. For more information on your right to erasure, please refer to the ‘Your rights’ section of this Privacy Policy.
Automatic decision-making
If you are a resident of the European Economic Area (EEA), you have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.
Please note that we do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
However, we use some services that include elements of automated decision-making such as temporarily denying access from IP addresses associated with repeated failed transactions, this denial of access lasts for a limited number of hours.
Selling Personal Information
According to the California Consumer Privacy Act of 2018 (CCPA), Our Site, lilisilver.com, does not sell any Personal Information.
Cookies
A cookie is a small piece of information that’s downloaded to your computer or device when you visit our website, lilisilver.com. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. These cookies enhance your browsing experience by enabling the website to remember your actions and preferences such as login information and region selection, so you don’t have to enter them every time you visit the site or move from one page to another. Cookies also provide us with information on how people use our website, for example, if it’s their first time visiting or if they are a frequent visitor.
We use different types of cookies to optimize your experience on our website, lilisilver.com, and to provide our services. The amount of time a cookie remains on your computer or mobile device depends on whether it’s a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You have the ability to control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience and certain parts of our website may no longer be fully accessible.
Most web browsers accept cookies automatically, but you can choose to accept or reject cookies through your browser controls, which are often located in the browser’s “Tools” or “Preferences” menu. You can find more information on how to modify your browser settings or block, manage, or filter cookies in your browser’s help file or on websites like www.allaboutcookies.org.
Please keep in mind that blocking cookies may not fully prevent the sharing of information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please refer to the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that as there is no consistent industry standard on how to respond to “Do Not Track” signals, we do not change our data collection and usage practices when we detect such a signal from your browser.
Changes
We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact
If you have any questions about our privacy practices or would like to make a complaint, please contact us by email at [email protected] for more information.
Last updated: 15-01-2023
If you are not satisfied with our response to your complaint, you have the right to file your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority at https://ico.org.uk/make-a-complaint/.
